SHIPPING & HANDLING CHARGES (not refundable)
Product Total U.S. & Canada Outside U.S.A. (via International First Class Mail Only)
Up to $25......................$5.50 .............$14
$25.01 to $75 ..............$6.50 .............$19
$75.01 to $150 ............$8.00 .............$34
$150.01 to $199.99…. $9.00..............Ask for quote
Over $200……………. Free………......Ask for Quote
. Orders typically ship in 1 to 3 business days.
Policy on Guarantee and Refunds for Consumer DVD, CD
Unconditional Satisfaction Guarantee
Finley-Holiday Films offers an Unconditional Satisfaction Guarantee to the consumer on all Finley-Holiday DVD and CD, products. If the consumer is not satisfied with a product for any reason, he or she may return it along with your receipt within 30 days of purchase to Finley-Holiday Films for a full refund of our suggested retail price – no questions asked – regardless of where it was purchased.
Shipping and Sales Tax
Finley-Holiday will gladly pay the cost to ship a replacement product within the United States.
If we are issuing a refund we will gladly refund sales tax that were paid to Finley-Holiday Films through direct consumer mail-order sales. Finley-Holiday will not refund sales tax charges that were not paid to our company or pay the cost of returning the product to us.
Shipping Outside the USA
We are unable to refund international shipping charges for products shipped outside the USA due to the high cost of overseas shipping.
Computer Software Obsolescence
For computer software, once the 30 day Unconditional Guarantee period has passed, Finley-Holiday CD products may not be returned for a refund due to out-of-date or incompatible computer software or hardware or CD software. Finley-Holiday strives to keep its software products compatible with as many systems as possible and may offer free upgrades on select CD products. Our tech support staff may offer a solution to potential problems. However, we cannot guarantee future compatibility.
Discontinued Items
Products that have been discontinued are not covered under our Unconditional Replacement Guarantee.
Thank you for your confidence in Finley-Holiday video, computer and audio products. We look forward to serving you again.
Customer Service Department
